Terms, made understandable.

1. Using Our Website

These terms apply to use of the UMA Print website and its products and services. By using the website or placing an order, you agree to these terms, subject to applicable law. You must provide accurate information and use the site lawfully.

2. Accounts

You are responsible for safeguarding your account credentials and reporting suspected unauthorized activity. We may restrict accounts used for fraud or unlawful activity, consistent with applicable law.

3. Products, Specifications and Pricing

Descriptions, materials, colors, finishes, options and pricing may change. Screens and product photographs cannot perfectly represent final print colors or textures. Applicable taxes, shipping and other charges should be disclosed before checkout.

We may correct a material pricing or specification error before fulfilling an order and seek your approval of corrected terms or cancel and refund the affected order as required by law.

4. Orders and Acceptance

Placing an order does not necessarily mean production has started. Orders may require payment confirmation, file review, product availability or proof approval. We may request additional information before accepting or producing an order.

5. Customer Artwork and Rights

You represent that you have the rights or permissions necessary for us to reproduce artwork, photographs, logos, text and other content you provide. You grant UMA Print and necessary production partners a limited, nonexclusive license to use the files to quote, proof, produce, fulfill and support your order.

Your ownership of original submitted artwork is not transferred by uploading it. We may decline unlawful or apparently infringing content.

6. File Preparation and Artwork Review

Customers should follow applicable specifications for size, resolution, bleed, safe zones, fonts, file format and color. Automated checks and previews cannot guarantee that all issues have been found. Any separately billed artwork preparation or design work should be disclosed and approved before it is performed.

7. Proofs and Customer Approval

Where a proof is offered, review spelling, names, contact details, images, design placement, quantity, dimensions and selected options before approving. Digital screens and proofs may differ from finished materials. Once approved, changes may no longer be possible or may require additional costs and time.

Approval does not waive non-excludable rights relating to defects or failure to meet agreed specifications.

8. Color, Materials and Production Variations

Print and decoration methods may produce reasonable differences in color, texture, alignment, trim and garment appearance. Material variances outside disclosed tolerances or agreed specifications will be handled under applicable order-remedy policies and law.

9. Production Schedules

Turnaround estimates may depend on artwork readiness, proof approval, selected options, quantities and capacity. Shipping time is separate unless explicitly stated. A deadline is guaranteed only when expressly confirmed as such in the relevant order terms.

10. Shipping and Delivery

Available shipping methods, costs and estimated arrival times depend on order details and destination. Customers should verify shipping addresses before ordering. Carrier delays or exceptional circumstances can affect delivery.

11. Changes, Cancellations, Returns and Refunds

Many products are customized or made to order. Whether an order may be changed or cancelled depends on its production stage and the reason for the request. Contact UMA Print promptly if you need assistance.

Defective, damaged or materially incorrect products will be reviewed under applicable policies and legal rights.

12. Special Quotes and Custom Projects

Custom pricing may depend on quantities, dimensions, materials, artwork, finishing, setup and shipping. Quotes are subject to any written validity period and agreed specifications. Changes may require a revised quote and customer approval.

13. Apparel and Embroidery

Apparel fit, sizing, dye lots, fabric characteristics and appearance may vary by manufacturer. Please consult applicable size charts. Embroidery may require digitizing, stitch or placement adjustments, which should be communicated when applicable.

14. Mailing and EDDM

Mailing and Every Door Direct Mail projects are subject to postal preparation rules, route availability, acceptance and applicable charges. Delivery timelines and campaign outcomes are estimates unless specifically guaranteed in writing. Customer-supplied mailing lists and marketing content must be lawful.

15. Payments and Third Parties

Payment, shipping, design and fulfillment providers may be involved in service delivery and may have separate terms. Any deposits, setup charges or additional costs should be disclosed before customer approval.

16. Site Availability and Prohibited Conduct

Website features may be interrupted for maintenance, technical issues or security needs. Do not attempt unauthorized access, disrupt the service, submit malicious files or use the site unlawfully.

17. Intellectual Property

Except for customer-provided content and third-party licensed materials, UMA Print branding and original website materials may be protected by intellectual property law. You may not misuse those rights.

18. Legal Limitations and Disputes

Any warranty exclusions, liability limits and dispute procedures are subject to applicable law and cannot override nonwaivable consumer rights.

19. Changes to These Terms

We may update terms for future use of the website. Changes to accepted orders will remain subject to the applicable agreement and legal requirements.

20. Contact

UMA Print
Website: www.umaprint.com
Email: customerservice@umaprint.com